Shipping & Refund Policy


Returns

We do not accept returns or exchanges unless the item you purchased is defective.

If you receive a defective item, please contact us at: support@oceanandstyle.com with an evidence of the product and the defect.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  1. Gift cards
  2. Downloadable software products
  3. Some health and personal care items


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery


Refunds (if applicable)

Used product cannot be refunded

You must contact our support within 7 days from the delivery day.

If your item is damaged or defective, provide evidence through our support center during the return period, our support team will guide for the best solution. 


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@oceanandstyle.com.


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges (if applicable)

We do not accept returns or exchanges unless the item you purchased is defective.

If you receive a defective item, please contact us at: support@oceanandstyle.com with an evidence of the product and the defect.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should email at support@oceanandstyle.com with tracking number.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach
you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.